That’s right- you are most likely your company’s operations manager- along with all of the other titles that you have as an entrepreneur.
Being an operations manager is very different from being the person who is delivering your product or service on a day-to-day basis. Chances are you are doing both and are so busy trying to deliver in a way that makes your customers happy, you haven’t spent much time thinking or planning like an operations manager. The big problem with this, is that you are spending very little time improving your operations process, simply because you aren’t spending time thinking about how things could change.
I encourage every entrepreneur to review their operations process on a monthly basis. Identify where problems are arising.
Where are the bottlenecks?
Where is money being wasted?
Where is time being wasted?
Where have inefficiencies had negative impacts on customers?
Are there any quality issues arising?
Am I approaching capacity?
Doing this and coming up with strategies to tackle these problems will make the job of delivering your product or service easier. You will reduce stress by knowing that you are continually improving your operations process.
More to come on this subject...
Jen
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